Returns and Exchange Policy

We strive to give you a seamless shopping experience every time you shop with us. However, if you are not 100% satisfied with your purchase, we've made the exchange process super easy for you.
All products purchased from uk.gulahmedshop.com can be exchanged within 30 days of the delivery date, no-questions-asked!

A Product (s) is viable for an exchange as long as the

  • Product is in a saleable condition and is unused, and/or unwashed, with the original tags and price labels attached along with the proof of purchase.
    • Your proof of purchase is either a receipt or the online order confirmation email. Both are acceptable.

However, we will be unable to process your exchange request if:

  • The exchange request is made outside the specified time frame (within 30 days of delivery).
  • Product is damaged because of use or has been tampered with.
  • Anything is missing from the package including price tags, labels, original packing and order invoice.
  • Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid.
  • Fragrance & Jewelry products are not eligible for return or exchange.
  • Ideas doesn’t take responsibility for items purchased from any unauthorized sellers/individuals. Only shop authentic products from our official website gulahmedshop.com (all orders placed at gulahmedshop.com are delivered in the original Ideas flyer/box).

Refund Policy


There are specific cases where a refund is allowed. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before Ideas starts processing the shipment.

OR

If an article is found to be defective during quality control and being the only piece available, gets removed from the order.
A refund will approximately take up to 14 days to reflect in your account.

Order Cancellation:


Customer may cancel the order at any time before the order has been processed.
Ideas has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in quality control or the credit/debit card payment is declined by the issuing financial institution.
For further assistance, you can contact our customer service department by emailing us at Ukcomplaint@gulahmedshop.com or you can call us at 021-111-143-327.


Note:


We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.